Thank you for your inquiry on our Home Collection service. Please find below some useful information.
- Minimum order is $110. The delivery is free of additional charge within
- 7 Kilometres of Cottesloe – however the order must at least $110. We appreciate that you might not know in advance precisely how much your cleaning charges will be however if you are comfortable with a minimum charge of $110. we are happy to collect.
- Delivery and collection times. We are happy to deliver and collect on the day of you choosing except the weekend. We can also try to prioritise an AM or PM collection Unfortunately we are unable to provide specific times as routes are dynamic and traffic conditions vary. We will always try and call you prior to coming to your house. If we are unable to reach you we will arrange for delivery or collection the following day.
- Prices. Many of the items are cleaned at the base price. We do however charge extra for things such as silk, difficult pressing (i.e. multiple layers, difficult pressing, ornaments, bad and time consuming stains and so forth).
- Your detailed invoice. After your garments are collected by our driver we will send you an invoice by email –normally within 24 hours of collection. Your invoice will provide you with a detailed accounting of your articles as well as the total amount due.
- Payment. Payment is done by credit card which we keep on file . We will call after receiving your delivery request via our website and collect your credit card details. Your card will be billed prior to our returning your garments. A copy of the charge slip will be sent together with your clothes.
- Timing. We will return your garments the same day the following week (assuming you are home of course on that day!)
- On demand or weekly? Many of our clients simply want us to show up the same day every week. Other clients would prefer that we come on an as needed basis. Just let us know what suits you.
- How do I book a collection? It’s perhaps easiest to do online at www.highwaydrycleaners.com.au We will respond within 24 hours. Alternatively you can call our store on 93845656